FAQ

Frequently Asked Questions (FAQ)

What is Dialsmith London?

Dialsmith London is a premium custom watch brand based in the UK, specialising in Seiko mod watches, high-quality homage builds, and bespoke timepieces. Every watch is hand-assembled with attention to detail and comes with a 1-year manufacturer warranty.

Are your watches genuine Seiko?

Yes. All our custom Seiko mods are built using genuine Seiko base watches and compatible aftermarket parts. We never compromise on quality or authenticity.

What is a Seiko mod?

A Seiko mod (short for modification) is a customised Seiko watch that has been upgraded with new dials, bezels, hands, crystals, or cases. It’s a way to personalise a reliable Seiko timepiece into something completely unique.

Do your watches come with a warranty?

Yes. Every watch purchased directly from us includes a 2-year manufacturer warranty, covering mechanical faults and craftsmanship issues (not including accidental damage or misuse).

Do you offer international shipping?

Yes, we ship worldwide. All orders are securely packaged and sent via tracked delivery. Shipping costs are calculated at checkout based on your location.

How long will my order take?

Ready-to-ship watches are dispatched within 2–3 working days.

For custom orders, please allow up to 10–14 days for assembly and testing before dispatch.

Can I request a custom build?

Absolutely. We love working on custom builds. Get in touch via our contact form or Instagram to discuss your ideas and get a quote.

What’s included in the box?

Each order includes:

  • Your custom watch
  • Premium matte black packaging
  • A signed warranty card
  • A story card
  • A thank you card
  • A free watch tool (while stock lasts)

Can I return my watch?

Due to the bespoke nature of our products, we do not accept returns on custom builds unless there is a fault. Please review the product page carefully before ordering. For ready-to-ship watches, returns are accepted within 14 days if unworn and in original condition.

Do you offer payment plans?

We currently accept all major payment methods including Klarna, PayPal, and credit/debit cards. Payment plan options may vary depending on your country and provider.

How do I contact you?

You can reach us via our [Contact Page], Instagram DM (@DialsmithLondon), or email at info@dialsmith.co.uk. We aim to reply within 24 hours